Payment Options & Policy
Visa, Master Card, Discover, American express, Cash, Check,
or Money order only. Do not mail cash. Payment is due NO later than 30 days after
notification that work to be performed is complete. Failure
to do so will result in the work piece or gun will be sold
to cover the amount owed.
NO refunds on special order
items. Any other items returned for refund will be inspected and
refunded upon receipt minus a 20 % restocking fee unless we
sent the part in error.
Work Order Reservations
Since I
am a one man operation I strive to operate on a 1st come 1st
serve basis. To keep you from having to part with your
prized gun for a long period of time while waiting to be
repaired: I offer work order reservations that is secured on
a specific date by a nonrefundable payment of $35.00. 7 days before the
date specified I will contact to remind you & give you ample
time to get your gun in the mail to me. Once I have your gun
I will do my inspection & contact you with in a day or two
to discuss the details regarding your gun. The reservation
payment will go towards your ending balance
or
will cover your balance due. Call to set-up a date &
promptly mail your payment to me or charge by card to secure
it.
Guarantee / Warranty
I guarantee my workmanship will be free of any defects for
as long as the customer owns said firearm. However I am not
completely perfect. Should you ever have any problems I will
be happy to correct them at no charge. This does not include
obvious abuse or honest wear. If you choose to have anyone
else work on a firearm after you receive it back from us
then I will not be held responsible for any damages or
problems that may occur. Example: If I assembled a new
barrel to your rifle then you have some other gunsmith
remove the barrel and then reinstall it incorrectly,
resulting in a misindex or any other problem, it is now your
problem along with the other gunsmith and any and all
warranties from me are voided.
We can not and will not be
held responsible for the use of improper ammunition or
handloads of any kind. Handloading practices are beyond my
control and are soley the responsibility of the user.
Turnaround times
Current turnaround times are between 3 and 6 months. Some
jobs may be longer depending on special order items such as
McMillan stocks. My main
goal is quality, not speed. Turnaround times are only
approximate and not a guarantee.
Contacting us
Due to the ever increasing amount of emails
we receive please allow about 1 week in some cases for a
response. We are a small business and it is only me and my
wife running it. We do our best but I have to get work done
in the shop. My wife answers the phone and emails normally
but if she is not here it may take a while.
Shipping to us
To ship guns to us please use UPS or Fedex.
Do NOT go to a UPS store or mailboxes etc. It is against their
policy to ship guns. It must be taken to a ups or fedex
terminal. The US post office can ship rifles also but I don't
recommend it. You can ship the gun directly to us and we can
mail it directly back to you when complete. There is no need to
have another dealer on your end send it. Federal law allows a
person to mail a firearm directly to a gunsmith or manufacturer
for repair. Guns should NOT be shipped in inexpensive plastic
gun cases.
F.F.L. Discount
I offer a 10 % discount on all labor charges to 01 F.F.L.
holders. To qualify:
I must have a signed
current copy of your F.F.L. on file.
Return Policy
To ensure your complete satisfaction, we offer a very
liberal 30-day return policy for exchange or full refund
(with few exceptions that are noted below).
Please, follow this simple procedure returning the products
that may have been damaged in transit, defective, shipped by
error or simply something you do not like.
Return Procedure
Products may be returned for refund or exchange within 30
days from delivery date. To qualify for a refund products
must be undamaged, in new, salable condition, in their
original boxes, with all original accessories and/or
documentation and have an RA# (Return Authorization #)
issued by us. For RA# simply call (806)-842-3856 during
our business hours and explain to us why you are unhappy.
We will issue a full refund (less S/H) or send you a
replacement within 30 business days after we received the
returned item. Please, note that we will be unable to accept
any returns without RA#, no exceptions.
The following items are not subject to return, refund or
exchange:
- Shipping and Handling charges
- Special Order items. Special Order is defined as an item
which is not regularly stocked by West Texas Armory or
custom built items such as rifles with McMillan or fancy
grade stocks and other items that we order for you per your
special request.
- Items ordered in unusually high quantities (more then 10
pieces of same item)
Credit will be issued back to the credit card if payment was
made using credit card, or company check will be mailed to
you if any other payment method was used, within 30 days
after we received the returned item authorized for refund.
Damaged in Transit
Each product is thoroughly inspected and carefully packed
before leaving our warehouse in accordance with the
carrier’s guidelines. Should you receive the product in a
damaged condition, apparent or concealed, you must retain
the damaged product and all packing materials and report it
to us within 48 hours of delivery so that we can file the
claim with the carrier and send you replacement or issue a
full refund and/or arrange for returning the damaged product
to us.
We will not be able to accept any returns of products
damaged in transit after 48 hours of delivery, no
exceptions! We are in no way responsible for items
damaged in transit to us. You are responsible for properly
packaging and insuring your items such as rifles or parts
when they are shipped to us.
Order Cancellations
You may cancel your order of regular
stock items at any time prior to
shipment by us. Once an item has been
shipped, you will have to return it in
accordance with our Return Policy.
Special orders can only be cancelled if
the order has not yet been placed with
our vendor. Any deposits given for
special order items (including custom
built rifles and gunsmithing work) are
nonrefundable if you decide to cancel
the order for any reason. If we decide
to cancel your order you will be issued
a refund unless it was for a reason
where we find out you were trying to
illegally purchase the item or had any
intentions other than honorable toward
us or in the use of the item you wished
to purchase.
Any attempts to
illegally purchase a firearm or any
other item from us or to break any law
or to express the intent to break any
law with our products will be reported
to the appropriate federal and/or local
law enforcement agency.
Illegal actions
include but are not limited to:
straw
purchasing: buying a firearm or
controlled item for any other person,
whether a known felon or not.
attempting to
purchase items known to be illegal in
your area.
Not being of
legal age to purchase the item.
Ordering items
from us when you have no intention of
paying when they are ready is considered
fraud and will be prosecuted.
Special Orders
Special Order is defined as an item
which is not regularly stocked by us and
that we order for you per your special
request, or the items that we decided to
offer in order to provide you with the
widest selection possible. The normal
lead time for special orders varies
greatly depending on what it is. We will
keep you updated on the status of the
order, but we can not be held
responsible for any extended delay
caused by our vendors.
Special orders require a non-refundable
down payment in the amount of 50% of the
price of the item, with the balance
payable once the order is shipped to
you. You will have 30 days from the date
you are notified the item is ready to
ship (unless prior arrangements are made
in writing with us) to submit payment in
full or the item will be sold to cover
our costs.
Special Order items are not
subject to return for refund or
exchange. |
|
|
